Privacy Policy

1. Introduction

baannilel takes the privacy of residents, families, and enquirers seriously. This policy explains what personal information we collect, how we use it, and what your rights are in relation to it. It applies to information collected through our website, by email, by telephone, and in person.

2. Data We Collect

Depending on how you interact with us, we may collect the following:

• Name and contact details — from enquiry forms, emails, and calls
• Phone number and email address — to respond to enquiries and maintain communication
• Information about an older adult — shared by family members making enquiries (health context, living situation, preferences)
• Website usage data — through cookies and analytics tools (see our Cookie Policy)

3. How We Use Your Data

• To respond to enquiries and provide information about the house
• To manage the admission and ongoing residence of residents
• To communicate with families and maintain written updates
• To meet our legal obligations as a registered residential boarding house
• To improve our website and understand how visitors use it (analytics, anonymised)

4. Legal Basis for Processing

We process personal data on the following legal grounds under the Thai Personal Data Protection Act B.E. 2562 (PDPA 2019):

• Consent — where you have given explicit consent (e.g. submitting an enquiry form)
• Legitimate interest — for direct communication with enquirers and family members
• Contract — for managing residency arrangements
• Legal obligation — to comply with Thai regulatory requirements for elderly residential facilities

5. Data Retention

We retain personal data for the following periods:

• Enquiry data (no residency) — up to 12 months from last contact
• Resident and family data — duration of residency plus 5 years
• Financial and contractual records — 7 years as required by Thai tax law

6. Data Sharing

We do not sell, rent, or share personal data with third parties for marketing purposes. We may share data in the following limited circumstances:

• With hospitals or emergency services when required for a resident's wellbeing
• With website service providers (analytics, hosting) under strict confidentiality arrangements
• Where required by Thai law or regulatory authorities

7. Cookies

We use cookies on our website to understand visitor behaviour and improve the experience. For full details, see our Cookie Policy. You may manage your preferences at any time.

8. Security

Personal data held by the house is stored securely, with access limited to staff with a legitimate need. Digital records are protected by password access controls. Written records are kept in secured storage. We take data breaches seriously and will notify affected individuals and relevant authorities in accordance with PDPA requirements.

9. Your Rights

Under the Thai PDPA, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to our legal obligations)
• Withdraw consent for processing at any time
• Lodge a complaint with the Personal Data Protection Committee of Thailand

To exercise any of these rights, please contact us at: [email protected]

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their own privacy policies before sharing any personal information.

11. Children

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from persons under 18.

12. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website following any changes constitutes acceptance of the revised policy.

13. Contact

For privacy-related questions or requests, please contact:

baannilel
22/1 Posri Road, Mak Khaeng, Mueang Udon Thani, Udon Thani 41000
Email: [email protected]
Phone: +66 42 318 7429